Frequently Asked Questions

You can claim your FREE 6 Month supply of Ecover^® detergent and softener with your qualifying LG laundry appliance until 24^th November 2026 if you purchased between 16^th September – 27th October 2026.

You can purchase a qualifying LG home appliance from the following retailers.

• LG.com
• AF Thomas
• AO
• Appliance City (Bunny)
• Appliance Direct (Buy it Direct)
• Argos
• Bika
• Buy it Direct
• CIH Group
• Costco
• Currys
• Direct Electrical
• Expert
• Harvey Norman (UK and ROI)
• HBH Woolacotts
• Hughes
• John Lewis
• Marks Electrical
• Peter Tyson
• Powerhouse Jersey Electrical
• RDO
• Soloco
• Sparkworld
• Very

All other UK retailers excluding any market place sellers.

Any of the following LG home appliance models qualify you for a claim:

NEW Heat Pump Washer Dryers:

1. WHX9516TBC
2. WHX9016TBC
3. WHX9016TLC

VX Washer Dryers:

1. W4X7537TBB
2. W4X7016TBB
3. W4X7016TWB

WashTower:

1. WT1210NBTN1
2. WT1210WWF
3. WT1210BBTN1

VX Washing Machines:

1. F4X9009TBC
2. F4X7513TBB
3. F4X7511TSB
4. F4X7013TBB
5. F4X7013TSB
6. F4X7013TWB
7. F4X7011TBB
8. F4X7011TSB
9. F4X7011TWB
10. F4X7009TBB
11. F4X7009TSB
12. F4X7009TWB

VX Tumble Dryers:

1. RHX9009TBC
2. RHX7010TBB
3. RHX7010TWB
4. RHX7009TBB
5. RHX7009TSB
6. RHX7009TWB

Once you have purchased a qualifying LG home appliance, retain your receipt and submit a claim form here with the requested details.

You will receive an SMS notification with details on when your delivery will be received. This will be within 31 days of your claim being validated.

With the purchase of any qualifying LG laundry appliance, you can claim 6 months free Ecover^® detergent and fabric softener.

With the purchase of any qualifying LG laundry appliance, you can claim 4 bottles of Ecover^® Honeysuckle & Jasmine Bio Laundry Liquid and 3 bottles of Ecover^® Apple Blossom & Almond Fabric Softener.